About Experity

Experity is a software offering a comprehensive suite of solutions designed to streamline operations and improve patient care. With a focus on urgent care and on-demand healthcare, Experity's software solutions are tailored to meet the unique needs of these fast-paced environments. One of the key offerings from Experity is their electronic health record (EHR) system. This EHR solution is specifically designed for urgent care centers, providing a user-friendly interface that allows for efficient documentation and access to patient information. The system includes features such as customizable templates, e-prescribing capabilities, and integrated lab and imaging orders, all aimed at improving workflow and enhancing the quality of care provided. In addition to their EHR system, Experity also offers a practice management solution. This software enables urgent care centers to streamline administrative tasks such as appointment scheduling, billing, and revenue cycle management. With real-time reporting and analytics, healthcare providers can gain valuable insights into their operations, helping them make informed decisions to optimize efficiency and profitability. To further enhance the patient experience, Experity provides a patient engagement platform. This solution allows patients to easily schedule appointments, access their health records, and communicate with their healthcare providers through secure messaging. By empowering patients with these tools, Experity aims to improve patient satisfaction and engagement, ultimately leading to better health outcomes. Another notable offering from Experity is their telemedicine solution. This software enables healthcare providers to offer virtual visits, allowing patients to receive care remotely. With integrated video conferencing and secure messaging capabilities, providers can deliver high-quality care while reducing the need for in-person visits. This telemedicine solution also integrates seamlessly with the EHR system, ensuring that patient records are updated and accessible across all platforms. Experity's software solutions are backed by a team of experts who provide ongoing support and training to their clients. With a commitment to customer success, Experity aims to ensure that healthcare providers can fully leverage their software to achieve their goals of delivering efficient, high-quality care. Overall, Experity offers a comprehensive suite of software solutions tailored to the needs of urgent care and on-demand healthcare providers. With their EHR system, practice management solution, patient engagement platform, and telemedicine offering, Experity is empowering healthcare providers to streamline operations, improve patient care, and drive better outcomes. Urgent-care-specific features in Experity’s EMR/PM use complaint-driven logic, real-time chart updates, and automation that allows you to register patients in under two minutes and chart 90% of the most common visits in under 60 seconds. Experity’s platform is designed to reduce door-to-door time, simplify billing processes, raise patient satisfaction, improve patient care, and increase throughput. Some capabilities that support this include: - Built-in payer guidelines and real-time insurance verification - E/M and CPT coding recommendations based on the latest regulations and provider documentation - One-click discharge plans - Balance-due text reminders - Credit card on file - Auto-populating documentation templates - Differential diagnosis - Custom reporting - Integrated digital payment solutions A newly available integrated Business Intelligence tool offers unrivaled visibility to the most critical clinical, operational, and financial metrics for urgent care success. Additionally, Experity facilitates integrations for online scheduling and patient queuing, SMS messaging, e-prescribing, lab integration, and payment processing.
Experity Software - Experity Face Sheet
Experity Software - Experity Code Summary
Experity Software - Experity EMR
Experity Software - Experity Patient AR Receivables
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Experity pricing

Experity does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Experity Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4
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All Experity Reviews

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208 reviews
Brad
Brad
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 11/12/2018

Great value and easy to use

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Steven
Steven
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 28/01/2019

Docutap

I like it.

Pros

It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. Only issue is it is very easy to make duplicate patients.

Cons

Once you need to do anything beyond the basic functions, one may find themselves in the weeds fairly quickly. I had a ticket open for almost 2 years.

Jennifer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 13/01/2020

Solid/Basic software...could use an overhaul/update

It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly.

Pros

We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly.

Cons

Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like [SENSITIVE CONTENT HIDDEN] who are awesome

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 18/01/2019

Docutap for beginners

This is our only documentation software. I am familiar but ithers who are over 50 get frustrated very easily.

Pros

Easy way to set up profiles to download ROS, d's us up to date with codes, too many clicks
I like the medicine rx favorites

Cons

Free text doesn't support higher billing codes
Medications could be streamlined

Kate
Kate
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 7/12/2018

Solid EMR

Pros

It works well in an urgent care setting. It gets the job done, and, if you set it up correctly to begin with, offers a simple, easy-to-use EMR.

Cons

A lot of the functionalities are not built out. You will press a button, but often nothing happens. If they could build out some of the functionalities that they tease with, then it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

Syed Waseem
Syed Waseem
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 29/06/2022

Nonflexible Billing and Charge Entry

Not great. Very basic software for very basic tasks. If you are an experienced biller who has grip on billing cycle and know how things work this is not for you. Its only good for a new user who just started in this field and only know how to do things Experity's way.

Pros

It barely passes as an EHR. Just enough functionality to work the basic tasks of Billing and Coding. Nothing special to like here or count as pros.

Cons

Very non flexible. Payment Posting is a mess. There are no navigational features to move between different functions of the Software. Trackability of things is the second major issue. Keeping track of payments, charges, or patient balance is very hectic. Database wise its also not up to par, you cant see any historical data within the software. every thing needs a report to be extracted. if you want to see charges between two dates, you need a report, if you want to see payment between two dates you need a report, if you want to see patient visits between two dates you need a report.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3.0
Reviewed on 18/01/2019

Room fo improvement

Pros

It is designed specifically for an Urgent Care Clinic and covers all activities and needs that an Urgent Care clinic needs.

Cons

The interface is not user-friendly. It is not Occ med friendly.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 20/10/2018

Just because it's the best, doesn't mean it's great.

Pros

This is the best EMR/PM for the industry. Docutap understands the overall goal of urgent cares is speed and patient volume, and they designed their interface with that in mind. I have not seen any EMR be better suited for the industry in terms of simplifying the patinet check-in process and doing the most with the least amount of information.Additionally, the analytics capabilities are very great.

Cons

The billing side is extremely buggy. For example, if you have to change the credit card on file of a patient, your entire computer will freeze for 2 minutes. This is not a user-specific error, this is commonplace among every Docutap user as far as I've heard. There are multiple other bugs with the billing cycle such as having to reset the payment method for no reason sometimes.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3.0
Reviewed on 26/11/2018

Catered to urgent care

Pros

dedicated to make urgent care and occ med easier

Cons

this interface is antiquated. you can click on things it doesn't know you can click on. The flow is not intuitive.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5.0
Reviewed on 10/10/2019

Urgent Care EMR

Very positive experience; intuitive and easy to use, not overly complicated and easy to print out needed paperwork for discharge etc.

Pros

Great system; easy to use, easy to track patients and visits. Integrates well with other systems. Not a huge amount of double-charting (like other systems), easy to populate notes and visits.

Cons

Did not have functionality to integrate with other programs to track patients system-wide (eg. if admitted after an urgent care visit) but was more of a stand-alone clinic program.

Sara
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
3

3.0
Reviewed on 4/12/2017

Not so great...

Lots of headaches. Billing side was especially problematic.

Pros

Urgent Care specific. It was nice to not have to set up the system to not include things not applicable to urgent care.

Cons

Seems intuitive at first, but there are so many tips and tricks that you have to remember. We had a lot of trouble with new and PRN staff disliking the product. Also, we used their RCM and it was a NIGHTMARE! There are a lot of things we WISH it could do (that many other EMRs can do) that it just can't.

Alison
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2019

Love it!

My overall experience has been nothing but great!

Pros

I like the flexibility and willingness DocTAP has to help improve things that will help the company.

Cons

It does run a little slow at times and when saving a CC over an old card, it does take a minute.

Anthony
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 25/01/2019

DocuTap Services for Urgent Care Review

Overall great system/ software. I just signed another year contact with them because of there great customer service and continued support for small, medium or larger UC'S

Pros

The software is easy to use, Like the name states Docu- And Just Tap on the flow sheet and its there. There are small problems ill speak about shortly.

Cons

Network- The network is slow at times and you feel like you get that death circle wait time.

Stephanie
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/12/2018

One of the best systems

Pros

This has got to be one of the easiest systems to learn. I had no previous experience with this software but I was able to quickly adapt to the system itself. Its a very good system to train people on, the possibilities are endless.

Cons

At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick.

Danielle
  • Industry: Medical Practice
  • Review Source
Value for Money
0
Features
4.5
Ease of Use
4
Customer Support
4.5

4.5
Reviewed on 16/09/2016

Quickly completed charts in a few clicks.

Pros

DocuTap has been easy to use once you are familiar with where options are located. Easy to switch between screens in parts of the notes. Able to customize many of the features with relative ease. I can get many tasks done fairly quickly.

The help desk is always friendly and patient. They are quick to troubleshoot and resolve the issue.

The online tutorials are helpful.

Cons

There are frequent changes to keep up with. Not a completely bad thing. However, difficult if you are working and not able to familiarize yourself with the update until you find a roadblock with performing a task.
There are templates that would be helpful but not populated with any subcategories or not available at all. Not sure if that is program or our center's customization.

Many medications are not listed by their generic and brands names ex. Implanon

Shelby
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 29/05/2018

Great product

Pros

This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

Cons

It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

Asim
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/12/2018

Excellent service/support

My experience is very positive

Pros

Ease of use and technical support. navigating through the system is simple

Cons

Sometime it is hard to pull reports. e.g. how many patients came between 7:00 PM and 9:00 PM for each month

Sanjay
  • Industry: Hospital & Health Care
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/08/2016

Amazing EMR

Pros

This software is FAST FAST FAST! This cloud based EMR had our patients in and out in under 30 minutes the first day of implementation. The provider charting is streamlined to reduce the number of clicks during documentation. The vendor has the culture that our organization strives for. They are efficient in resolving any problems that we might encounter. Their customer service skills on beyond kind and courteous.

Cons

It is currently only available for Urgent Cares but they are in the process of expanding to different specialties.

Chase
  • Industry: Hospital & Health Care
  • Review Source
Value for Money
3.5
Features
4.5
Ease of Use
5
Customer Support
5

4.5
Reviewed on 15/09/2016

Exceptional Experience

Pros

Our entire staff from the front desk to the clinicians and our billing team love DocuTAP because it is simple and straightforward. DocuTAP has a wonderful company culture and the team is knowledgeable, service oriented and a delight to be around.

Cons

It is lacking some components related to patient engagement and some of the dashboards and Analytics reporting could be improved. Only thing I don't like about the vendor is that they are located too far away from our clinics because it would be great to see them in person more often.

Kristen
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 14/12/2018

My Opinion

I’ve had a good experience

Pros

It’s easier to use now that most symptoms have been added.

Cons

Sometimes I hard to find all surgeries.

Catherine
  • Industry: Hospital & Health Care
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/09/2016

#1 Urgent Care EMR

Pros

DocuTAP is extremely user friendly and increases efficiency of our clinics while reducing risk. Also the DocuTAP team is great to work with, they care about their customers and listen to their feedback and ideas.

Cons

The only thing I would like to see improved is more non financial reporting. So would like to see reporting on staff efficiency, more ability to drill down and run reports in patient wait times, door to door times, etc. The reports are there but not as granular as we would like.

Kristina
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/02/2017

DocuTAP EMR Review

Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.

Kimberly
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
1
Ease of Use
3
Customer Support
0

2.0
Reviewed on 22/12/2017

It's Eh!

Pros

user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

Cons

always freezes, don't think this software is capable of holding a certain amount of data because of the delay

Traci
  • Industry: Hospital & Health Care
  • Review Source
Value for Money
4.5
Features
5
Ease of Use
5
Customer Support
4

4.5
Reviewed on 15/09/2016

User Friendly EMR

Pros

Ease of use is excellent, the program guides the user through the documentation process so that nothing is missed.

Cons

Some of the newer updates make aspects of the program more difficult to utilize. Take for example the school or work note templates; before the most recent update the note could be formatted to fit the need of the patient, with the new update it is near impossible to make the note fit the patient.

Alexis
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 18/01/2019

Useful Software

Pros

Ease of use and not hard to learn features.

Cons

Messaging System and not picking up if multiple patients are being created accidentally.

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