DECISION FOCUS

Pros

Decision Focus is a strong technology platform that is both scalable and flexible. I was impressed by the speed at which we were able to implement the solution. The team at Decision Focus was fantastic to work with.

Cons

In certain areas, Decision Focus can benefit from improving its documentation as it evolves its product.

Pros

Easy to set up if you stick to the key requirements, do go mad from the outset!!! Very easy to use and configure to your needs. Training up internal resource to provide initial support as well as low level development is a great way of keeping development costs down. Lots and lots of functionality, more than you can ever need.

Cons

Lack of visibility on support spend and detail on the invoicing. Because it can do ANYTHING you have to be careful you don't get carried away with trying to develop EVERYTHING. Requires significant discipline on the clients behalf. During this period of implementation of 2-4 modules we have experienced a high turnover of contacts and resource in DF with little comms from DF. Hoping for more stability going forward.

Pros

Lots of different ways to view data. Reports can be exported to Excel to allow manipulation of data.

Cons

Too much data and it is slow. When errors occur responses from the chat function are intermittent.

Pros

The flexibility of the product and the speed of implementation and the ease of changes. The Decision Focus team is just wonderful to work with. They really do partner with you to help you implement the best solution for your business.

Our users loved the DF product, in particular the look / feel and ease of use. The extensive reporting capabilities were also a favorite.

Cons

At first, we were unsure how their support hours would work for us. Decision Focus is based in Europe vs US for us. However, this very, very rarely became an issue due to the quality of the team and product.

Pros

That Decision Focus did not try to force us to adapt their workflow/process/system. We reviewed other products that are more mature, but where we would have had to adapted our process to theirs. Decision Focus listened to what we wanted and made us feel valued as a prospective customer. We were also convinced by the licencing model which allows access to all modules. To get the same functionality with other providers would have have been several times the cost of the Decision Focus implementation, both at set up and on an ongoing basis.

Cons

There needs to be an acceptance that when you develop your own module with customised functionality it will take time and there may be some hiccups along the way. Proper planning and testing can mitigate this though.

Alternatives Considered

Reasons for Choosing DECISION FOCUS

Reasons for Switching to DECISION FOCUS

Pros

The usability of the software is amazing. The configurations are quite simple to use and users can be easily trained.

Cons

There are no admin level logs that can be monitored or managed. The support is not 24/7 so when there is an outage, we need to wait for few hours for support to respond.

Pros

the ability to implement new features
the speed of delivery
Nearly everything is possible
Good challenges/discussions with our consultants
Consultants/management are always happy and great to work with
Can tell employees are happy working within the company

Cons

As DFN have grown the infrastructure support hasn't grown as quickly.
Release management process could improve.
Sometimes appears rushed behind the scenes

Pros

Interactive, customizable, user friendly, simple to use.

Cons

It would have been useful to be able to customise some of our pop up / guidance windows to include other visuals rather than just text.

Pros

Ease of use and the ease of implementing changes. DF colleagues are very responsive and easy to work with.

Cons

Sometimes can run slowly, however seems to have improved recently.

Pros

The ability to build a new module and tailor the platform to our needs.

Cons

The user interface could look better .

Pros

Its no code so its ease of configurability is a plus.

Cons

Very infrequently can be buggy, but these are normally fixed very quickly.

Pros

The flexibility and ability to meet the specific demands from different stakeholders.

Cons

Some users have recurring problems with accessing DF due to addition of "onmicrosoft" to the email related to microsoft365. Difficult to export data from checklists.

Pros

Easy to use, functional and user friendly.
Able to get in contact with consultants quickly and always receive a personalised response.

Cons

Invoices could be less generic, would be useful to understand the breakdown of costs.
Communication when team changes are made could be conveyed better.

Pros

- Usability
- Risk and Control Module
- Interface

Cons

Have not experienced any negative side so far. However, the user management for having multiple roles in multiple workspace can cause confusion to internal and external users.

Pros

As a company, we were very impressed with Decision Focus' approach to our unique use cases. They were very helpful in listening to our needs and suggesting solutions which would meet both our needs and those of our clients.

Cons

Very little. At a push, I would say the responses between initial communication and the point of our first demo was very occasionally slight slow. Since this time, the communication has been perfect.

Pros

The flexibility of the system allowing for different configurations whilst maintaining its ease of use, reporting and aesthetics.

Cons

Nothing, the system is easy to use, flexible and the reporting & analytics is great.

Pros

Highly configurable and agile deployment.

Cons

No baseline or off the shelf product to limit build and test impact on customers using the platform to manage processes in compliance with recognised standards e.g. Internal Audit

Pros

The interface looks clean and covers most risk and control areas

Cons

Decision focus is a database and is not a worflow tool. it does not allow out of the box to have an approval chain for changes of records.
The platform feels like microsoft power BI + access database but is not as easy to develop for end users.
Unlike most other platforms, there is no user guide materials available which makes it impossible to understand how to develop more adavanced functionalities.
Building a simple report or using the robot functionalities is not possible without support from DF.

Pros

Is a user friendly product with many people just able to et on and start using it.

Cons

Some of the additional modules seem overly complicated and the integration between modules seems to be difficult at times.

Pros

Ease of use, speed of deployment, agility, responsiveness of development team

Cons

Reporting out of the tool is quite limited in terms of design

Pros

Usability and design of the platform struck me as the main highlight that i observed.

Cons

the delegation model seems a little difficult to understand