Proliant

Pros

As a small business owner it's nice to have tailored customer service. They are extremely helpful any time I have to call them with questions or concerns.

Cons

The onboarding process took a little longer that I would like, but afterwards it was smooth sailing from there.

Alternatives Considered

Reasons for Switching to Proliant

Pros

We use Proliant to onboard new staff, benefits and talent acquisition. Having everything in one tool is great, ease of use. Also helps our hiring managers within talent acquisition to be able to pull up resumes for their positions without waiting for HR to filter through.

Cons

That it logs me out quickly, wish it would stay logged in longer.

Pros

What I liked most about Proliant is all of the time management, HR, and payroll is wrapped into one!

Cons

The separate window/link for "time management" makes it a little complicated to learn how to navigate and what is where.

Pros

We switched to Proliant for the electronic onboarding and because our last payroll had poor customer service. The price was fair and their platform was user friendly. Our overall favorite service was the electronic onboarding feature.

Cons

We had a good customer service rep for the first 6 months. The next one was terrible. Then we got [sensitive content hidden]. She was better but dropped the ball several time in the past 18 months. We had to escalate the poor customer service up, which took speaking with multiple people to get resolution. Our 1095-A's for 2022 were not completed accurately despite spending a large amount of time trying to work Proliant on the accuracy. Ultimately, we decided to leave due to the poor customer service but it wasn't until we gave notice and left that their real character was reveled. We paid the three month penalty to the tune of $1600 and were given 30 days to download our payroll reports, which we did. They are currently holding our Personnel records including our W4's, I9's, job descriptions, employee handbook acknowledgment and various policy and procedures for ransom, trying to extort more money for access to our records. Our attorney reviewed the service agreement and the term payroll reports is all that is used in the 30 day clause. There is no definition of what happens to the electronic signature forms that were obtained and paid for already during our monthly service when they were signed. I am absolutely appalled that Proliant would keep such important records for any business.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

I like the ability to have everything in one place. Payroll, benefits, performance management

Cons

The customer support. The timeframe to respond to a challenge.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

Applicant Tracking, Reviews, and Time and Attendance are all easy to use and have helped our company with putting a stop to using paper. It has been easy to navigate things and see how it works.

Cons

Reports in my opinion could use some improvement; some types of reports are not able to be run in Proliant and it causes a little frustration. The reports writer and library work well but could use some improvement in my opinion.

Pros

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Cons

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Pros

They are so easy to work with and respond immediately!

Cons

Some of the software doesn't do what I'd like it to do.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

It is very basic, uncomplicated. The reps are nice.

Cons

We have very little control over anything in the system. Many updates (i.e. terminations, updates to GL-related reports) require tickets to be submitted to Proliant support teams rather than allowing us to make the updates ourselves. The turn around time for Proliant support varies widely from a day to several months.

Pros

Ease of use, PTO tracking, low cost, great customer service

Cons

Nothing. It's a great, low-cost software.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

The customer service is all at its finest. Fast responses easy to use.

Cons

We really don't have any cons for Proliant.

Pros

What I like most about Proliant is it's ease of use and how it easily integrates with our benefits package.

Cons

The thing I like the least about Proliant is it's reporting. It's not as user-friendly as it should be.

Pros

The ease of the online database, ESS, onboarding, payroll processing

Cons

Getting a new CSR and having them getting use the company flow

Pros

The software itself are generally easy and intuitive, but what I like best is the personalized customer service. My assigned Rep (Robby) is 100% fantastic. Every time I email him with a question about the platform he replies within minutes (I think the longest way was an hour or two). He sends me step-by-step screenshot directions on how to accomplish whatever I was hoping to do. He also will reach out with deadline reminders to make sure payroll and other related items stay on schedule. As to the platform, it's easy to do payroll and only takes about 10 minutes even after adding personalized PTO and commissions. Proliant's personalized customer service sets them far apart from other payroll services and has earned them a loyal customer.

Cons

I'm not an HR guy, but as the owner of a small company with a dozen employees, the task falls to me. I'm not up on a lot of the lingo so it requires me to ask more questions as it's not super-easy to figure out items on my own. Luckily, it's easy to just ask my Rep who's extremely responsive, negativing what otherwise would be a negative towards Proliant.

Pros

I like the incredibly support I receive from [sensitive content hidden] . She is the main reason we have stayed loyal to Proliant over the years.

Cons

It would be great if, when entering a new employee, it saved as you went along. Also, if we could have customized data entry fields so we do not have to go back into the record to fill in the info that was unseen during the initial employee set-up. I don't like the way the T&L software sometimes does not sync cleanly with the Readypay software.

Pros

We really enjoy the time and attendance portion of the software. It is also easy to navigate clocking in and out. We also enjoy it from an administrative perspective and reporting is easy to navigate.

Cons

Not mobile friendly... this has been hard for our employees to adjust to.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

The customer service and ease of use. This software is so easy to use and the reporting features are great

Cons

The support team is fragmented, there's a different support member for each part of the software, however, I have found this with all others payroll software companies as well

Pros

First, [sensitive content hidden] is the best customer service rep I've worked with. Secondly, the product is easy to use and grab most data from.

Cons

The reporting functions in the time and labor needs improvement. We are not able to grab time in Excel format without a lot of steps. Something is not compatible with our basic Microsoft systems.

Pros

I love the ease of the software, very user friendly

Cons

I feel the time keeping system could be updated

Pros

Customer service is an A++. They are quick, thorough and responsive!

Cons

Reports are not user friendly and the ability to create a report for needs in near impossible

Pros

Generally easy to use, Employee Self Service, integration with Clear Company ATS.

Cons

Time/Attendance seems complicated at times and does not give all the reporting I need.

Pros

Payroll process, PTO tracking, report creator is helpful

Cons

ESS feature is unavailable more than is expected.

Pros

That it houses the HR files for employees through documents.

Cons

That you have to use two different programs for time keeping and payroll, the time keeping system is not intuitive.

Pros

Ease of use, online, can use it from anywhere.

Cons

We could not process payroll and tax filing for anything close to the cost of Proliant.

Pros

Easy to use. User friendly, even if you're not trained.

Cons

Reports are a bit daunting. Not very specific. Difficult to navigate.